24-Hour Crisis Hotline
FBC Referrals
Suicide Prevention Lifeline
Dial 988
Forsyth Center


616 Colonnade Drive
Charlotte, NC 28205


Phone: 704.273.3942
Fax: 704.749.3942


Adult Services

  • Behavioral Health Urgent Care
  • Tailored Care Management
  • Recovery Court
  • Advanced Access Walk-In Assessment - All Disabilities
  • Routine Outpatient Therapy
  • Psychiatry/Med Management

Youth Services

  • Advanced Access Walk-In Assessments - All Disabilities
  • Behavioral Health Urgent Care
  • Tailored Care Management

Mecklenburg County Resources

Charlotte Community Health

Express Care: 704.316.6561

Welcome to our The Smith Family Behavioral Health Urgent Care (Mecklenbug BHUC) unit located in Charlotte. 

Behavioral Health Urgent Care (BHUC) provides an alternative to Emergency Room and Inpatient Psychiatric Hospitalization for  individuals who have a mental illness and/or substance use disorder. The unit is staffed 24-hours -a-day by nurses, licensed clinicians, and qualified professionals. The facility  has a 23-hour observation chair unit that will allow patients to stay up to 23 hours for observation, further assessment, and care management.

When To Come In

The BHUC is open 24/7/365. No appointment is needed and a person can walk in.  A person may be experiencing a crisis or need intervention to prevent a crisis.

What To Expect

Therapeutic interventions to assist the individual with coping and improving their functional skills to prevent hospitalization.
Therapeutic interventions are designed to support an individual remaining in the community and to effect symptom reduction, risk-of-harm reduction, and/or safe transition of persons in acute crises to appropriate crisis stabilization and detoxification services.
The person is  given an immediate evaluation and access to acute mental health, developmental disability and/or substance abuse services.
If needed, the person can stay up to 23 hours to ensure the immediate crisis is resolved or to be placed in a treatment facility if needed.

Where we're located